Contract: VA-110930-CTC - Statewide Broadband Services

All public bodies may use the VITA broadband Internet services contracts to obtain services for Internet access. The contracts are set-up for services to be ordered through VITA unless authority is granted to order directly from the contract suppliers. See Broadband Services FAQ link under Related Links at the bottom of this page for instructions to receive delegation as a Direct Service Participant.

Supplier Information

Name: Citizens Telephone Cooperative, Inc.

Federal ID: 540169578

Address 1: 220 Webbs Mille Rd, N.

City: Floyd

State: VIRGINIA

Zip Code: 24091

http://www.citizens.coop/

Sales Representative

Name: Robert Weeks

Phone: (540) 745-9559

Fax: (540) 745-3791

State: VIRGINIA

robertweeks@citizens.coop

These contracts have been established via the competitive bid process as outlined in the Virginia Public Procurement Act (VPPA). The pricing and service options available should be competitive with other pricing vendors may offer through the bid process.

Users of these contracts are protected by the contract terms and conditions, including defined service level agreements and cancellation clauses. Early termination fees are excluded. The contracts are for month-to-month services and do not require the user to commit to lengthy terms or order to receive the contracted rates. These contracts also offer flexibility in that they provide a variety of technologies and services and bandwidth options ranging from 768k in urban and rural locations up to 155mb download data rates.

Localities will find these contracts beneficial since sourcing has been completed without you expending resources and time to manage the competitive bid process.

Aggregating demand for IT services on state contracts increases the state's leverage position for negotiating services, terms and rates. This supports overall cost management and cost reduction initiatives across all state agencies and public bodies in the Commonwealth.

Begin Date: October 27, 2011

End Date: June 30, 2014

3 one-year renewal options remain.

Name: SCMInfo SCMInfo

Phone: (804) 416-6317

State: --Select a State--

scminfo@vita.virginia.gov

Instructions

Agencies who utilize VITA for services, a Telecommunications Service Request Form must be submitted to VITA to order services.

Other public bodies may order using the VITA Telecommunications Service Order Process, or request designation as a Direct Service Participant and order services directly through the supplier.

For detailed instructions for ordering see Broadband Services FAQ link under Related Links at the bottom of this page.

Payment Terms: Supplier shall supply one consolidated monthly invoice in a flat data format that can be electronically manipulated (e.g. Excel, CSV) for all services ordered and billable pursuant to this Contract. All services shall be in the same billing cycle, and the billing file shall be delivered within 8 business days from the close of the billing cycle.

Maintenance/Warranty: Customers who have ordered services through the VITA Telecommunications Service Order Process process should contact the VCCC for technical issues. Customers who have ordered directly from the supplier using DSP status should contact the Supplier directly for technical issues.

Supplier shall provide Services with an aggregate availability of ninety-nine percent (99%) during each three-month period during the Contract term to VITA and DSP participants under this Contract. VITA or the DSP participant shall be credited twenty percent (20%) of the applicable monthly service charges for each occurrence during which VITA or the public body which is the recipient of Supplier's Services is denied use of the Service due to failure of the Supplier's Service or Supplier-provided equipment failures and disruptions for eight (8) or more consecutive hours. A separate twenty-percent credit shall apply to the each 24-hour period, of a failure or disruption, beginning with the commencement of the failure or disruption, until it is resolved.

Any performance credit due to VITA or the DSP participant should be applied to the appropriate account on the next billing cycle after the service outage.

Order Options

• TSR

The Supplier shall install Services within ten (10) business days of its receipt of a valid order from VITA or a designated DSP participant. If Supplier will not be able to complete installation within five (5) business days of its receipt of the order, Supplier shall propose a firm installation date no later than three (3) business days after its receipt of the order. VITA or the DSP participant may, in its sole discretion accept the proposed installation date or rescind its order without liability by giving Supplier notice within three (3) business days of its receipt of the proposed alternative installation date.

• Broadband Services FAQ